{"id":13,"date":"2026-09-22T14:30:28","date_gmt":"2026-09-22T14:30:28","guid":{"rendered":"https:\/\/kentpaten.com\/?page_id=13"},"modified":"2026-10-04T18:37:19","modified_gmt":"2026-10-04T18:37:19","slug":"sss","status":"publish","type":"page","link":"https:\/\/kentpaten.com\/en\/sss\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently asked questions<\/h1>\n\n\n\n

Pick a topic and open the question you\u2019re looking for. If you can\u2019t find the answer, write to us.<\/p>\n<\/div>\n\n\n\n

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Ask on WhatsApp<\/a><\/div>\n\n\n\n
Call us<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Lessons and sessions<\/h2>\n\n\n\n

Sessions, lessons and prices.<\/p>\n<\/div>\n\n\n\n

Public skating<\/h3>\n\n\n\n
How long are the sessions?<\/summary>\n

Public sessions and private lessons 40 minutes; learn to skate courses and adult courses 50 minutes; athlete courses 60 minutes. All start on the hour (e.g. public session 14:00\u201314:40). You can see which hours are public sessions and which are group lessons on the Weekly schedule<\/a> page.<\/span><\/p>\n\n<\/details>\n\n\n\n

When are the public sessions?<\/summary>\n

You can find our weekly schedule on our Weekly schedule<\/a> page or on our Instagram account<\/a> . Follow us so you don\u2019t miss changes and campaigns.<\/p>\n\n<\/details>\n\n\n\n

Do I need to book?<\/summary>\n

No booking is needed for public sessions; just buy a ticket at the desk. Private lessons are booked in advance.<\/p>\n\n<\/details>\n\n\n\n

What if I\u2019m late for a session?<\/summary>\n

A session always ends at minute 40 of the hour. If you arrive late, you can use the remaining time or wait for the next session.<\/span><\/p>\n\n<\/details>\n\n\n\n

First-time visitors<\/h3>\n\n\n\n
Can people who have never skated come to the rink?<\/summary>\n

Yes, you can. However, as there are no escorts or assisting staff during public sessions, we don\u2019t recommend that children or adults who have never skated or don\u2019t have enough experience join public sessions; our facility is not responsible for any sprains, injuries or damage that may occur. We also don\u2019t allow young children who can\u2019t skate onto the ice without an adult family member who can skate. We recommend that anyone skating for the first time, whatever their age, takes a private lesson<\/a> with one of our instructors.<\/p>\n\n<\/details>\n\n\n\n

What is the minimum age for ice skating?<\/summary>\n

Children aged 4\u20135 who can walk and keep their balance can start ice skating. We have skates for children with shoe size 25 and up.<\/p>\n\n<\/details>\n\n\n\n

Lessons and courses<\/h3>\n\n\n\n
How do I book a private lesson?<\/summary>\n

Private lessons are one-to-one with an instructor, last 40 minutes and are open to everyone from age 4. Packages of 1, 3 (+1 free) and 5 (+3 free) lessons must be used within 60 days; lessons can be cancelled free of charge up to 24 hours in advance. To book, call us on 0549 440 81 81<\/a> or visit our facility.<\/span><\/p>\n\n<\/details>\n\n\n\n

Are lessons held during public sessions?<\/summary>\n

Private lessons are held during public session hours.<\/p>\n\n<\/details>\n\n\n\n

Can anyone join the group lessons?<\/summary>\n

Our group lessons have two groups: Learn to Skate course<\/a> for ages 4\u201315 and the Adult course<\/a> for ages 16 and up. Children who cannot skate at all first take private lessons; once our instructors confirm they have reached a certain level, they can join the Learn to Skate course. The Adult course is open to all levels.<\/span><\/p>\n\n<\/details>\n\n\n\n

On which days and at what times are your adult courses?<\/summary>\n

Our adult courses take place on Wednesdays and Fridays, 20:00\u201320:50. They are open to anyone aged 16 and over, at any level, and registration is always open. For details, see the Our services<\/a> page.<\/span><\/p>\n\n<\/details>\n\n\n\n

Prices and payment<\/h3>\n\n\n\n
How much does it cost?<\/summary>\n

You can find current prices for sessions, lessons, courses and shop items on our Our services<\/a> page.<\/p>\n\n<\/details>\n\n\n\n

Do you offer free courses?<\/summary>\n

We are a private facility and don\u2019t offer free courses. You can find prices on our Our services<\/a> page.<\/p>\n\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Credit card, cash and bank transfer. Instalments are not available.<\/p>\n\n<\/details>\n\n\n<\/div>\n\n\n\n

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Rink and facility<\/h2>\n\n\n\n

Getting here, opening hours and what you need on the ice.<\/p>\n<\/div>\n\n\n\n

General<\/h3>\n\n\n\n
Where can I leave my belongings?<\/summary>\n

There are two types of free lockers at our facility where you can keep your belongings. You can use the electronic lockers with the Kent Paten app, which you download to your phone. If you prefer not to use the app, you can use the standard lockers; no locks or keys are provided for these, so please bring and fit your own lock. Lockers not emptied by 22:30 each evening are opened by breaking the lock and emptied. Our facility is not responsible for lost belongings or for lost locks or keys.<\/p>\n\n<\/details>\n\n\n\n

Can I watch the skaters on the rink?<\/summary>\n

Yes. You can watch the skaters from the stands or from our glass-walled caf\u00e9.<\/p>\n\n<\/details>\n\n\n\n

Skates and protective gear<\/h3>\n\n\n\n
What should I wear?<\/summary>\n

The rink is cold. We recommend comfortable long-sleeved warm clothes, gloves and thick socks. Gloves also protect your hands if you fall, and thick socks make your skates more comfortable.<\/p>\n\n<\/details>\n\n\n\n

What skate sizes do you have, and can I bring my own skates?<\/summary>\n

Our skates range from size 25 to 47. You can also come with your own skates.<\/p>\n\n<\/details>\n\n\n\n

Is protective gear provided?<\/summary>\n

Helmets, knee, elbow and wrist pads are free. Skate walkers and penguin aids can be rented for the session; prices are on our Our services<\/a> page.<\/p>\n\n<\/details>\n\n\n\n

Schedule information<\/h3>\n\n\n\n
What are your opening days and hours?<\/summary>\n

We are open every day from 12:00 to 22:00. For public session times, please check our Weekly schedule<\/a> page.<\/p>\n\n<\/details>\n\n\n\n

When is it quietest?<\/summary>\n

Weekday midday sessions are usually quiet; the rink gets busier at weekends and during school holidays.<\/p>\n\n<\/details>\n\n\n\n

Getting here, parking and pets<\/h3>\n\n\n\n
How do I get to the facility?<\/summary>\n
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Bus<\/strong>
For line numbers, stops and walking times, see How to get here<\/a><\/p>\n<\/div>\n\n\n

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Oran \u2013 Panora minibuses<\/strong>
from G\u00fcvenpark; get off at the TRT Junction or Panora stop.<\/p>\n<\/div>\n\n<\/div>\n\n\n

For our address and directions, see our How to get here<\/a> page.<\/p>\n\n<\/details>\n\n\n\n

Is there parking at the facility?<\/summary>\n

Yes. There are free parking areas around the facility.<\/p>\n\n<\/details>\n\n\n\n

Can I bring my pet?<\/summary>\n

As much as we love our furry friends, unfortunately we can\u2019t allow them in the facility.<\/p>\n\n<\/details>\n\n\n<\/div>\n\n\n\n

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Shop and caf\u00e9<\/h2>\n\n\n\n

Equipment, accessories, caf\u00e9 and celebrations.<\/p>\n<\/div>\n\n\n\n

Does your sports shop sell skates?<\/summary>\n

Yes. Our sports shop sells new and second-hand figure skates, ice hockey skates and roller skates. Call us for information about available products.<\/p>\n\n<\/details>\n\n\n\n

Does your sports shop sell ice hockey equipment?<\/summary>\n

Yes. Our sports shop sells new and second-hand ice hockey equipment. Call us for sizes and stock information.<\/p>\n\n<\/details>\n\n\n\n

Does the shop have socks and gloves?<\/summary>\n

Our shop has figure skates, ice hockey skates, ice hockey equipment, protective gear and accessories. You can see prices for accessories such as socks, gloves and hats on our Our services<\/a> page. Visit us or call us for product and stock information.<\/p>\n\n<\/details>\n\n\n\n

Can we spend time in your caf\u00e9 without ordering food or drinks?<\/summary>\n

We have stands for those who want to watch the ice rink. It is not possible to sit in the caf\u00e9 without ordering food or drinks.<\/p>\n\n<\/details>\n\n\n\n

Can we hold a birthday party?<\/summary>\n

For up-to-date information, call us on 0549 440 81 81<\/a> .<\/p>\n\n<\/details>\n\n\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kentpaten.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kentpaten.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kentpaten.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kentpaten.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kentpaten.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/kentpaten.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/kentpaten.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}